Shipping & Returns
Information for orders purchased from Harlaxton Supply through eBay.
Shipping from Canada
Harlaxton Supply ships from Ontario, Canada. Available shipping services, estimated delivery dates and charges are displayed in each eBay listing and during checkout.
Orders are packaged carefully using materials appropriate for the item’s size, weight and condition. Tracking information is provided through eBay when supported by the selected service.
Canadian Orders
Canadian orders are shipped using the service shown in the applicable listing or selected at checkout. Delivery times are estimates and may vary by destination, carrier conditions and seasonal volume.
United States Orders
Orders shipped to the United States may be subject to customs processing, import duties, tariffs, taxes, brokerage charges or other fees assessed by government authorities or carriers.
Unless an eBay listing or checkout specifically states that import charges are included, these amounts are not included in the item price or shipping charge and remain the buyer’s responsibility. Customs processing may also affect delivery timing.
Returns
Return eligibility, return deadlines and shipping responsibility are governed by the terms displayed in the individual eBay listing and the protections applicable to the transaction.
Approved returns should be sent back complete and in the same condition received, including applicable packaging, documentation and accessories. Refunds are processed through the original eBay transaction after the returned item has been received and reviewed.
Damaged, Incorrect or Incomplete Orders
If an order arrives damaged, incorrect or incomplete, please contact us promptly through eBay messages. Include the order number and clear photographs of the item, packaging and shipping label where applicable so the concern can be reviewed efficiently.
Compatibility and Fitment
Manufacturer and OEM-reference numbers are provided to assist identification. Buyers are responsible for confirming compatibility with their specific vehicle, trim, engine and application before ordering.
Need Help with an Order?
For the fastest assistance with an eBay purchase, contact us directly through the applicable order or eBay message thread.